Snapchat can’t find Matching Credentials

If you are seeing this message that means Snapchat could not find credentials matching your email address, so you must reset your password to continue using the service. Once you have reset your password, the error will be resolved.

Snapchat can’t find Matching Credentials Guide:

Snapchat can't find Matching Credentials
  • Open the Snapchat app on your device.
  • On Bottom Right corner of the Screen Tap Me.
  • Select Settings.
  • Scroll down to Reset My Password and tap Next.
  • Enter your email address or phone number, and then tap Next.
  • You will receive email with Password Reset Link within 24 hours, you will receive another email asking you to confirm that you want to reset your password by clicking on a link provided within it (the link will expire after 24 hours).
  • After clicking this link, Snapchat will send a 6 digit code to your phone number or email address that is associated with your Snapchat account; enter this code into the blank field on the app (do not hit enter).
  • Click Next
  • Enter a new 4 digit passcode and enter it into the blank field below; then click Next.
  • You must contact Snapchat support if your username and password are lost. If this is the case, Check below section to fix Oops We Can not Find Matching Credentials on Snapchat Error.

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Use Other Snapchat Account For Login:

Snapchat can't find Matching Credentials

To use another Snapchat account, open the Snapchat app and navigate to the login or sign up page. On this page you will see all of your Snapchat accounts, as well as multiple options including Log In and Sign Up. To use a different account, tap on Use Other Account.

To sign in to your Snapchat account, tap on User Other Account. You will arrive at the login page, which contains Username or Email field and Password field. To log in, enter your Snapchat username, or the email address that’s linked to your account. If you forgot your password, tap Forgot your password in order to change it.

To reset your Snapchat password, tap on Forgot your password in the Account tab. A pop up opens with a button for each available method of resetting your password. You can choose to reset your Snapchat password by either logging in with your phone number or email address. In this guide, we will use the email method to reset the password. Tap on Via Email to proceed with the process.

If you have forgotten your password and you have access to the email address connected to your Snapchat account, you can request a reset. To do so, tap on via Email on the password-reset page. Then enter your email address in the Email field; tap on Submit; and wait for a reply from Snapchat support, which will include further instructions. If you no longer have access to this email address, you must contact Snapchat Support.

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Snapchat Reset Password Email:

Snapchat can't find Matching Credentials Reset Password

After tapping Submit, you will be sent a password reset link to your email address. Check your email for the password reset link. If you cannot find it, make sure to check your junk and spam folder. You will receive email from Snapchat team with subject line Snapchat Password Reset. Open the email, tap on the password reset link, and enter a new password when prompted.

After you tap on the link to reset your password, you will be directed to a page containing the fields New Password and Confirm Password.In the first field, enter a new password.Then, type your new password again in the second field.Lastly, tap on Save to complete the reset process.

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Login Back to Snapchat:

Snapchat can't find Matching Credentials

After saving the password, you will be taken to a Password Changed page. This means that you have successfully changed your Snapchat password. Return to the app, instead of tapping Continue, to log in.

To log in to your Snapchat account, enter your username or email address in the Username or Email field, then enter your password in the Password field. Tap Log In to log in.

When you have changed your Snapchat password, and logged in to your account with it, the Oops We Can’t Find Matching Credentials error should be fixed. If you are still facing this issue, try deleting and reinstalling Snapchat. Deleting and reinstalling the app will clear the app cache. This will start the app on a clean slate when you open it next time.

Final Thoughts:

When you receive the Oops, we can’t find matching credentials error on Snapchat, it’s usually because of a glitch. To correct this mistake, reset your password. If this method fails to fix the problem, try two additional methods: Go to the Unlock Your Snapchat Account page and log in to your Snapchat account to unlock it. Contact Snapchat support for assistance.

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