we will discuss the replacement phone options available to its customers. We will examine the company’s policy, compare it with the free government phone replacement program, and outline all of the requirements for getting a new device through Truconnect.
Truconnect is a service provider that provides telephone service to low-income households under the Federal Communications Commission’s (FCC) Lifeline program. They offers eligible households a free basic monthly rate plan and an optional discounted smartphone.
What is Truconnect Replacement Phone Policy?
Truconnect offers free monthly plans to all households that qualify for the Lifeline assistance and are within their area of coverage/operation. Company also provides free phones to its Government Lifeline-eligible customers at its discretion.
TruConnect Lifeline Phones are not warranted. If the phone is defective within 90 days of first use and is returned to the customer’s own cost within 10 days of the expiration of the 90 days period, They will send a comparable replacement phone to the customer at TruConnect’s cost.
Due to limitations of inventory, They cannot guarantee that a particular model will be available. Before sending in a defective phone for repair, please consult their Customer Service Department for the appropriate return address. As stated above, Truconnect has demonstrated its commitment to customer satisfaction by offering free replacement phones to clients.
Does Truconnect Manufacture Phones?
Truconnect, a division of the telecommunications company T-Mobile, will not honor repairs or replacements on devices that have been opened or modified by the customer. These devices are also known as “upgraded phones.” They does not manufacture any device that is associated with their services and as such, they are not responsible for any defects, acts or omissions of the manufacturer.
One of the benefits of buying a phone from this company is that it comes with a manufacturer’s warranty, which protects your phone and its accessories from manufacturing defects. You will not be able to use your phone on any network other than TruConnect’s until it is unlocked.
Upon upgrading your device, the manufacturer’s warranty will come with the phone. Manufacturer warranties vary from brand to brand, and can last for one or two years. But as noted above, they are not applicable if you’ve damaged your phone with water or by dropping it. They will assist you in troubleshooting your device if you are experiencing issues.
How To Submit Truconnect Phone Replacement Claim?
If you have not damaged your phone, they will replace it for free within the first 90 days. You can submit all claims calling Customer Care at 800-430-0443 from Mon to Sat 5am – 9pm PST.
If you are seeking warranty coverage for an upgraded device, you should contact the manufacturer of your new device. Do you have questions about your warranty claims, TruConnect can help. customer care representatives will assist you by directing you to the appropriate department for assistance.
If you are unable to resolve an issue with your warranty on your own, you may want to speak with a lawyer. You can either hire one or file a report with your state’s consumer protection office.
All risk of loss, damage, theft, or destruction of your Device and SIM card is borne by you. You are responsible for usage charges before notifying us of a lost or stolen Device. Once notified, They will suspend your Service.
If you drop your phone or have it stolen or damaged, you may pay to have it repaired or buy a replacement. But if you are using a free T-mobile device, you can call the company’s support number and explain your situation (including your free plan); they may give you a new device.
What To Do When Truconnect Phone Got Lost?
It is best to report a lost or stolen phone to TruConnect’s customer care as soon as possible. If this is not done, it is possible that you could be charged for any calls or texts made before the loss was reported. You may also report the incident to the police; however, they rarely deal with phone thefts seriously.
If your Device is lost or stolen, They will not be able to credit or refund any account balance to you. You have agreed to cooperate with them in any investigation of suspected unlawful or fraudulent use of your Device.
There are many steps you can take to locate your lost or misplaced phone, but what works for one person may not work for another. For instance, if you have an Apple iPhone, Find My iPhone feature may be able to help you find your device.
It is also possible that location services are enabled on your phone; try turning them off and then checking again to see if that helps. If your phone has GPS capabilities, it may be possible to track it down via the GPS signal.
If you misplace your mobile phone, consider retracing your steps to locate it. Be aware that the ringer might be off or set to silent mode. If you cannot find your phone, call it from another phone. If you hear ringing or feel vibrations, you are getting closer to finding it. You may also send text messages to yourself in order to track down the location of your missing device.
Does Insurance Companies Claim on Truconnect Phones?
Some insurance companies offer plans that let you insure your devices. These plans however; are generally for expensive phones. Unless you have a really expensive phone, it probably won’t make sense to pay for the insurance. Even if you do have coverage, you will not be able to get insurance to cover loss, damage, or theft.
In case of malfunction, They provides customers with a replacement phone which are free replacement.
The term “exchange phone” refers to either a new phone which you can obtained by trading in your old device or an upgraded version of your current device.
In order to get an upgraded version of your current device. You need to add some cash to your trade-in/exchange device so you can obtain a new phone.
The Upgrade program is a service offered by cellular companies to provide newer; better phones at an affordable price. They offers a wide variety of devices for their customers to choose from.
In the sections above, we have covered the most important aspects related to the Trueconnect replacement phone topic. If you have any questions, write down below in comment section about your query.